Shipping policy
At Planet Toner, we aim to deliver your orders swiftly and efficiently. Here's a summary of our shipping policy:
Shipping Locations
- We currently ship only within Canada.
Processing Time
- Orders placed by 12 PM EST on business days will be processed and shipped the same day.
- Orders placed after 12 PM EST or on weekends/holidays will be processed and shipped the next business day.
Shipping Time
- Typical delivery takes 1-5 business days. Please be aware that delivery times may vary due to location or unforeseen factors such as carrier delays or weather conditions.
Shipping Rates
- Orders over $50 CAD qualify for free shipping.
- Orders under $50 CAD incur a $10 flat shipping fee.
- Subscribe & Save orders always qualify for free shipping.
Order Tracking
- After your order is shipped, you will receive a tracking number via email to monitor your package’s delivery status.
Address Changes
- Ensure your shipping address is correct at the time of purchase. If you need to update your shipping address after placing an order, contact us immediately at sales@planettoner.com. We will try to accommodate changes, but cannot guarantee adjustments once the order is processed.
Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us at sales@planettoner.com within 7 days of the estimated delivery date. We will collaborate with the carrier to resolve the issue promptly.
International Shipping
- We do not offer international shipping at this time, but we hope to expand our shipping options in the future.
Contact Us
- For any questions or concerns about your order or our shipping policy, contact us at sales@planettoner.com. We are here to assist you and ensure a positive experience with Planet Toner.