Shipping policy


At Planet Toner, we are committed to providing fast, reliable shipping across Canada and the United States. Our goal is to get your order delivered as quickly as possible while keeping shipping simple and affordable.

Shipping Locations

We currently ship to customers throughout Canada and the United States.

Order Processing

  • Orders placed before 12:00 PM EST on business days are typically processed and shipped the same day.

  • Orders placed after 12:00 PM EST, on weekends, or on statutory holidays will be processed on the next business day.

Delivery Times

Estimated delivery times are as follows:

Canada

  • Ontario & Quebec: Most orders arrive within 1–2 business days after shipment.

  • Other Provinces & Territories: Delivery generally takes 3–5 business days, depending on your location and the carrier's service.

United States

  • Most U.S. orders are delivered within 3–7 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.

Same-Day GTA Delivery

Need your toner quickly?

We offer same-day delivery for toner cartridge orders within the Greater Toronto Area (GTA) on eligible orders.

To confirm availability or arrange same-day delivery, please contact us before placing your order.

Shipping Rates

  • Free shipping on all orders over $50 CAD (before taxes).

  • A flat shipping fee of $10 CAD applies to orders under $50 CAD.

  • Shipping charges for certain remote locations or oversized orders may vary and will be displayed at checkout.

  • Subscribe & Save orders always qualify for free shipping.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package's progress.

Address Changes

Please ensure your shipping address is correct before completing your order.

If you need to make a change after placing your order, contact us immediately at sales@planettoner.com. We will do our best to update your address before your order ships, but we cannot guarantee changes once it has been processed.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us at sales@planettoner.com within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Planet Toner
Email: sales@planettoner.com

Our customer service team is always happy to help.